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Head of Customer Relations

Office
Full-time

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Bondora is a leading European fintech with close to one million customers worldwide. We're on a mission to change the world, and you can be a part of it!

We're looking for a Head of Customer Relations to help us on our mission in Tallinn, Estonia. Take a tour of our cool office: https://youtu.be/sODf2wwNtlQ


You will be responsible for:

  • Work closely with the borrower team country managers, by motivating and coaching them.
  • Manage day-to-day teamwork, prioritize, and make risk/impact assessments within existing processes and procedures towards achieving SLAs.
  • Work with the management team to identify and deliver positive change and business efficiencies.
  • Facilitate and organize training sessions in your team and participate in the recruitment process of new specialists and country managers.
  • Execution of other debt management and debt settlement tasks with the aim of improving debt management activities


You will get:

  • An opportunity to experience the excitement and challenges of a fast-growing fintech company.
  • To work in a team of motivated, supportive, and determined people.
  • The chance to skyrocket your potential in a continually evolving environment.
  • Sign up bonus 1000EUR after four months with us.
  • Market-leading pay – We keep our headcount low and only hire the best.

 

We're looking for:

  • A team-player with a can-do attitude.
  • Someone who is proactive, can prioritize and has good work ethic.
  • Someone with previous experience in KPI management (planning and forecasting).
  • Leadership experience, preferably in support or call center work.
  • Excellent written and verbal communication skills in English. 


Sounds like you? Then read on:

The next steps:

  • A 15 minutes call with our recruiter Leila. You will get the call link after your profile is reviewed.
  • Online test assignment and problem-solving tests
  • Meeting the team at Bondora HQ


Location

Are you our next superstar?

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Best Organization I have ever worked at...

In Bondora I have had opportunity to grow and develop my skills rapidly due to well managed organization, no BS culture, timely and constructive feedback, variety of different projects.

A humane company where you grow your skills and feel cared for

Focus on tech and automation which helps the company run efficiently, especially during tough times like COVID. Big focus on execution, instead of just planning or bureaucracy.

We have 9 open positions

Job titleSuperstar teamLocation
Finnish speaking Customer Support Specialist
Customer supportTallinn, Estonia
Dutch speaking Customer Support Specialist
Customer supportTallinn, Estonia
Head of Customer Relations
Customer supportTallinn, Estonia
.NET developer
DevelopmentTallinn, Estonia
Risk Manager
RiskTallinn, Estonia
Dutch Risk Manager
RiskTallinn, Estonia
Finnish Growth Manager
MarketingTallinn, Estonia
Spanish Growth Manager
MarketingTallinn, Estonia
Senior Lawyer
Legal & ComplianceTallinn, Estonia

Don’t see your dream job here?

Learn more about Bondora and Bondorians

I didn’t know what a supportive workplace looks like and I’m really happy to be part of it. I highly recommend working here.

A rewarding place to work.

The most rewarding part of my work is watching our customers build wealth in a relatively short period of time. Whether their dream was to have more time with family, more financial freedom or to build a legacy to pass along to their children, I love having played a part in helping them get there.

Özgün Akay

Take a tour of our office

Our values are the core of everything we do

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Bondora Group AS

A.H.Tammsaare tee 47, Tallinn 11316, Estonia
Estonian company number 14794392
VAT number EE101252401

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